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Terms of use
Please read the Terms carefully before you start to use My Account online application.
1. Newark and Sherwood District Council grant you licence to use the website for the purposes of reviewing or amending your personal information, such as address and contact details. We also grant you access to view your rent account details and submit and view any responsive property repair work.
2. Newark and Sherwood District Council may change the terms of use without notice at any time without warning.
3. Accessing and using My Account application is free of charge and can be used and accessed from anywhere there is an internet enabled device, such as a personal computer, tablet or mobile device.
4. Grant and scope of licence, In consideration of you agreeing to abide by the Terms, we grant you a non-transferable access to your personal account.
5. The licence restrictions are things you should not do such as copy the application, not to rent, lease, sub-licence, loan, translate, merge, adapt, reverse engineer, vary or modify My Account online application.
6. You use the do not do anything illegal with the My Account application in accordance with the Computer Misuse Act 1990.

Your personal details, account and password

7. You are responsible for ensuring that your personal details are accurate and up to date. We may include details that we already hold about you, please check that these are correct. Please tell us or immediately correct any inaccurate information we hold about you.
8. If you know or suspect that anyone other than you knows your username and password, you must change it immediately, if possible, and promptly notify us by contacting us on 0845 258 5550.

Intellectual Property Rights

9. You acknowledge that we are the owner or the licensee of all intellectual property rights in the My Account online application. The application software copyright is held by HeX Productions of 20-20a Westminster Buildings, Theatre Square, Nottingham, NG1 6LG Company number: 09495479. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You acknowledge that rights in the My Account online application are licensed not sold to you and that you have no rights to My NSH other than in accordance with these Terms.


10. We may terminate our agreement under these Terms immediately if you breach (and fail to remedy when asked) these Terms or breach any of the provisions of Paragraphs 4, 5 and 6 above.

Applicable law

11. These Terms, their subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

Other important terms

12. Each of the provisions in these Terms operates separately and if any Court or competent authority decides that any of them are unlawful or unenforceable, the remaining provisions remain in full force and effect.
13. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
14. Our Privacy Statement provides further details on how we handle your personal data you provide or is generate when you visit or use our company website and My Account application.


The information in the My Account online web site and app is intended for your general information, it is a guide only. Before relying on any matter discussed in this site, you should seek professional advice on any proposed action. Newark and Sherwood District Council have used all reasonable endeavours to ensure the accuracy and completeness of this web site. However, Newark and Sherwood District Council give no representations, assurances, undertakings or warranties about the accuracy, correctness or fitness for purpose regarding the site or any web site referred to by them ("third party site").
Newark and Sherwood District Council accept no responsibility whatsoever for any reliance placed on the contents of this site. Newark and Sherwood District Council do not approve or endorse the information in any third party site. Newark and Sherwood District Council accept no responsibility for, and therefore will have no liability in connection with any third party site. The contents of this web site are the copyright of Newark and Sherwood District Council. You may make copies for your personal use only. You are not allowed to copy and distribute its content in any way without the prior consent of Newark and Sherwood District Council. No link to this site may be placed on any other web site without prior consent.

Data Protection

When you provide us with information via the online application it will be treated in accordance with the Data Protection Act.
This personal information will be used to help us deliver excellent housing services for our customers.
Newark and Sherwood holds personal information about its customers, clients and Newark and Sherwood Housing tenants.
All the information about you that we hold is protected under the Data Protection Act 1998. The information from time to time may be shared with Newark and Sherwood District Council or other national Government departments or authorities in-line with the organisations core values and objectives. These can be seen on our website at
Privacy statement

This Privacy Statement explains what happens to any personal data that you may provide to us when applying for a service, when you communicate with us, or that we may collect from you whilst you visit our website.

Information we collect about you

We may collect and process the following data about you:
  • information provided voluntarily by you. For example, when you apply for housing, apply for a particular service or make a comment or complaint
  • information that you provide when you communicate with us by any means such as email, letter or telephone call
  • information collected using cookies on your computer about how you browse our website

What are cookies?

Our website puts small files (known as 'cookies') onto your computer to collect information about how you browse the site. Cookies are used to:
  • measure how you use the website so it can be updated and improved based on your needs
  • recognise the browser you use
  • track new and returning users

How we use your personal information

We use the information that we collect from you:
  • to help us provide our services to you
  • to provide information to you that you request from us relating to our services
  • to provide information to you relating to other services that may be of interest to you. Such additional information will only be provided where you have consented to receive such information

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Statement and in the circumstances detailed below:
  • where we are legally required by law to disclose your personal information
  • to further fraud protection and reduce the risk of fraud
  • where you have given consent on your application form for the purposes of receiving our services

We will always keep your personal information safe and will never sell it to third parties.